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Patient Information


Heating and Energy Rebates

Low Income Household Energy Rebate

The NSW Government provides assistance measures to help households with their energy costs. Eligibility for the Low Income Household Rebate are electricity account holders who hold either a:

How to obtain the rebate

Eligible customers contact their electricity supplier or local electricity distributor directly. Contact phone numbers can be found on their electricity bill.

See NSW Government – Rebates.

Life Support Rebate

If a patient requires certain medical equipment in their home to sustain their life, such as a respirator / ventilator, they may be entitled to a rebate on their electricity bill.

The list of equipment eligible includes the following:

How to obtain the rebate

A Life Support application form completed by a doctor is required to confirm the equipment is required. The Life Support Rebate is additional to any other energy rebate to which they may be entitled.

See NSW Government – Life Support Rebates.

Medical Energy Rebate

The rebate is for eligible patients who have a medically diagnosed inability to self-regulate body temperature when exposed to extremes (hot or cold) of environmental temperatures. It may be associated with certain medical conditions such as Parkinson's disease and multiple sclerosis.

Eligibility for the Medical Energy Rebate is based on the following criteria:

How to obtain the rebate

Eligible customers should submit a Medical Energy Rebate application form to their electricity supplier, and follow the guide to Applying for a Medical Rebate.

The Medical Energy Rebate can be received in addition to other assistance such as the Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme. The Medical Energy Rebate is also available to long-term residents of caravan parks.

See NSW Government – Medical Energy Rebate.

For queries about any of the rebates phone the Energy Information Line on 1300 136‑888.

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This page - 113922 - was last updated on: 2/08/2019 3:10:23 pm