Patient Information

COVID-19 Isolation Support

Useful contacts

COVID-19 National Hotline

NSW Health Isolation Support Line

Local Aboriginal Support

Support payments

Test and Isolate Support Payment

COVID-19 Financial Support for Individuals and Households – includes information on pandemic leave disaster payments, support for homeowners, and support for tenants and landlords.

Local services

These services can provide assistance with accessing financial support, food packages and emergency supplies:

• Local councils

  Local councils

  • Newcastle City Council – COVID-19 support includes financial hardship support and the COVID-19 Wellbeing Information Pack.
  • Lake Macquarie Council – COVID-19 support includes Community Funding Program and Financial Hardship Assistance.
  • Cessnock City Council – COVID-19 support includes crisis, disaster, and recovery assistance.
  • Maitland City Council – COVID-19 support includes hardship provisions for community and business and the Maitland Food Assistance Network.
  • Port Stephens Council – Includes COVID-19 community support and COVID-19 business support.
  • Mid Coast Council
  • Dungog Shire Council
  • Singleton Council – COVID-19 support includes community support package and COVID-19 business support.
  • Muswellbrook Council – COVID-19 support includes helplines and mental health support.
  • Tamworth Regional Council – COVID-19 support includes financial hardship provisions for community and business as well as business support initiatives.
  • Uralla Council – COVID-19 support includes financial hardship provisions, assessed on a case-by-case basis, for community and business.
  • Armidale Regional Council – COVID-19 support includes financial hardship provisions, assessed on a case-by-case basis, for community and business.
  • Inverell Shire Council – Support may include financial hardship provisions, assessed on a case-by-case basis, for community and business.
  • Gwydir Shire Council – Links to support services that may be available to the local area.
  • Narrabri Shire Council – Community assistance guide and links to support services that may be available to the local area.
  • Tenterfield Shire Council – Links to support services that may be available to the local area.

  Councils typically offer generic financial hardship provisions for community and business, which are assessed on a case-by-case basis.

• Food and general support

  Food and general support

  • NSW Government – Food Relief During COVID-19 [information sheet]
  • Emergency food relief

    Emergency food relief

    Door to door delivery of non-perishable food boxes.

    Advise the patient to call Service NSW on 13-77-88 and let the operator know that they require food support due to isolation for COVID-19.

    See Fams – Emergency Food Relief.

  • OZ Harvest:
    • Provides food relief for individuals
    • Website
  • Foodbank:
    • Phone the service if in need of food assistance. The service will find a charity in the area to provide support.
    • Phone (02) 9756‑3099.
    • Website

  Armidale / Tamworth / New England / North West

  • Anglicare:
    • Food and financial assistance
    • Locations:
      • Inverell: 39 Warialda Street, phone (02) 6701‑8200
      • Glen Innes: 1 Cross Street, phone (02) 6701‑8200
      • Moree: Wesley Centre, Cnr Frome and Heber Street, phone (02) 6701‑8200
      • Narrabri: 95 Barwon Street, phone (02) 6701‑8200
      • Armidale Suite 1, 191-193 Beardy Street, phone (02) 6701‑8200
      • Tamworth: 34 Denne Street, phone (02) 6701‑8200
  • Armidale Uniting Church:
    • Food relief, pickup only (does not deliver)
    • 10.00 am to 12.00 pm on Monday, Tuesday, and Friday
    • 114 Rusden Street Armidale, NSW 2350
    • Phone (02) 6772-3233
  • Liberty Foodcare:
    • Low-cost groceries, delivery option available
    • 9.30 am to 2.30 pm, Monday to Friday
    • 70 Robert Street Tamworth, NSW 2340
    • Phone (02) 6762-2322
    • Website
  • St Vincent de Paul:
    • Disaster Recovery, financial assistance, food, and general support
    • General contact number: 131812

  Lower Hunter / Maitland / Cessnock / Dungog

  • Samaritans Emergency Relief:
    • Financial and material assistance including food vouchers and food parcels, electricity and gas vouchers, Telstra vouchers, chemist assistance, clothing, and financial options support.
    • General contact details:
      • Phone 1300‑656‑336
      • Website
    • Cessnock:
      • 124 Vincent Street, Cessnock
      • Phone (02) 4993‑3430
      • Monday, Wednesday, and Friday, 10.00 am to 1:30 pm
    • East Maitland:
      • Saint Peter’s Ministry Centre, Banks Street
      • Phone 0407‑781‑515
      • Thursdays only
    • Rutherford:
      • 92 Gillies Street, Rutherford
      • Phone (02) 4993‑3400
      • Please phone on a Monday morning for an appointment on Tuesday (9.00 am to 12.00 pm)
  • Maitland Food Assistance Network – Food assistance network comprising food relief providers who work together to operate food relief services in the current COVID-19 environment.
    • Food Rescue:
      • Maitland and Kurri Seventh Day Adventist, 209 Cessnock Road, Gillieston Heights
      • Phone 0478‑738‑758
      • Thursday 1.30 pm to 4.00 pm
      • Food hampers
    • Munch:
      • Maitland Uniting Church, 347 Ken Tubman Dr, Maitland
      • Phone (02) 4934‑2759
      • Monday and Wednesday, 5.00 pm
      • Takeaway meals
    • Goodlife Food Co-op:
      • Goodlife Church, visitor centre at Maitland Gaol, John St, East Maitland
      • Phone 0477‑511‑489
      • Thursday and Friday, 10.00 am to 2.00 pm
      • Food hampers and parcels
    • Grace Kitchen:
      • Metford Baptist Church, 83-85 Chelmsford Drive, Metford
      • Phone (02) 4934‑5350
      • Monday to Saturday
      • Takeaway meals by request
    • Maitland Neighbourhood Centre:
      • 11 Arthur Street
      • Phone (02) 4932‑0950
      • Monday to Saturday
      • Food hampers, parcels, and takeaway meals
    • Mindaribba Local Aboriginal Lands Council
      • 1A Chelmsford Drive, Metford
      • Phone (02) 4015‑7000
      • Wednesdays
      • Food hampers and parcels
    • St Vincent de Paul:
      • 196 High Street, Maitland
      • Phone (02) 4933‑7408
      • Monday, Tuesday, Thursday, and Friday 10.00 am to 12.00 pm
      • Vouchers, food hampers, and parcels
    • Foodbank:
      • Hope Unlimited Church, 13/1a Ken Tubman Drive, Maitland
      • Phone (02) 4933‑8055
      • Wednesday 1.00 pm to 3.00 pm
      • Food hampers, parcels, and takeaway meals
    • St Peters Anglican Church:
      • 52 Banks Street, East Maitland
      • Phone (02) 4934‑5303
      • Monday to Sunday
      • Emergency food and food hampers

  Manning / Great Lakes / Taree

  • Samaritans Emergency Relief:
    • Financial and material assistance including food vouchers and food parcels, electricity and gas vouchers, Telstra vouchers, chemist assistance, clothing, and financial options support.
    • General contact details:
      • Phone 1300‑656‑336
      • Website
    • Taree:
      • 103 Victoria Street, Taree
      • Phone (04) 4840‑5350
      • Please call on a Tuesday morning to make an appointment for the following day. Open Wednesdays.
  • Manning Uniting Church:
    • Food parcels, delivery not available
    • Ministry Centre, Albert Street, Taree, NSW 2430
    • Phone (02) 6552-3850
  • St Vincent de Paul:
    • Disaster Recovery, financial assistance, food and general support
    • General contact number: 131812

  Newcastle / Lake Macquarie / Port Stephens

  • St Vincent de Paul:
    • Disaster Recovery, financial assistance, food and general support
    • General contact number: (02) 4961‑6885
    • Wallsend: (02) 4951‑6773
    • Mayfield: (02) 4968‑8360
    • Belmont: (02) 4945‑0330
    • Nelson Bay up to Anna Bay: (02) 4981‑4835
    • Port Stephens west of Anna Bay: (02) 4961‑6885
  • Salvation Army:
    • Financial, food vouchers, and household assistance
    • Hamilton: (02) 4940‑0011
  • Samaritans Emergency Relief:
    • Financial and material assistance including food vouchers and food parcels, electricity and gas vouchers, Telstra vouchers, chemist assistance, clothing, and financial options support.
    • General contact details:
      • Phone: 1300‑656‑336
      • Website
    • Broadmeadow:
      • 34 Brunker Road Broadmeadow
      • Phone (02) 4922‑1540
      • Monday, Wednesday, Thursday, Friday, 10.00 am to 2.00 pm
    • Toronto:
      • Unit 8, 163 Brighton Avenue, Toronto
      • Phone (02) 4959‑7857
  • Baptist Care Hope Street
    • Food Bank via pick up or delivery, crises packs, counselling, family support, gambling
    • Mayfield:
      • 88 Hanbury Street, Mayfield
      • Phone (02) 4032‑5288 or 0411‑359‑628
      • Tuesday, Wednesday, and Friday, 9.30 am to 11.30 am. Emergency relief hours by appointment only.
    • Wallsend:
      • 58 Cowper Street, Wallsend
      • Phone (02) 4032‑5224 or 0491‑158‑348
      • Monday to Thursday, 10.00 am to 2.00 pm
    • Windale:
      • Shop 1, 124 South Street, Windale
      • (02) 4032‑4810 or 0490‑127‑786
      • Monday to Friday, 10.00 am to 3.00 pm

  Upper Hunter

  • Singleton Neighbourhood Centre:
    • Food hampers delivered to those in isolation
    • 21 Mary Street, Singleton
    • Phone (02) 6571‑2499
    • Monday, Wednesday, and Thursday, 8:30 am to 2.00 pm
  • Salvation Army:
    • Financial, food vouchers, and household assistance
    • Singleton
    • Phone (02) 6571‑1598
  • Muswellbrook Neighbourhood Centre
    • Food support and assistance with utility bills
    • QE11 Community Centre, Corner Bridge Street and Market Street
    • Phone (02) 6542‑3555
  • St Vincent de Paul:
    • Disaster Recovery, financial assistance, food and general support
    • General contact number: 131812
• Financial support

  Financial support

  • Hunter Valley Project Financial Counselling :
    • Phone (02) 4933‑8999
    • Maitland and Raymond Terrace
  • Wesley McKenzie Newcastle:
    • Phone 4961‑1661
    • Food vouchers, EAPA, budgeting, brokerage, advocacy and referrals
  • Salvation Army Moneycare
    • Phone 1800‑722‑363
    • Financial counselling services, financial coaching, and no-interest loans
  • Wesley Mission Financial Counselling:
    • Phone 1300‑827‑638
    • Gambling and financial counselling
  • Credit Helpline:
    • Phone 1800‑808‑488
    • Financial counselling
  • Hunter Region NILS (No Interest Loans) Agencies and Outlets
    • Hunter Region NILS Head Office:
      • 14/25 Sturgeon Street, Raymond Terrace NSW 2324
      • Phone (02) 4987‑7660
    • NILS agencies and outlets

      NILS agencies and outlets

      Agencies:

      • Belmont Neighbourhood Centre:
        • 359 Pacific Highway, Belmont, NSW 2280
        • Phone: (02) 4947‑0031
      • Dungog Shire Community Centre:
        • 103 Dowling Street, Dungog, NSW 2420
        • Phone: (02) 4992‑1133
      • Edgeworth Neighbourhood Centre:
        • 1 Minmi Road, Edgeworth, NSW 2285
        • Phone: (02) 6565‑8406
      • Kurri Kurri Community Centre:
        • 251 Lang Street, Kurri Kurri, NSW 2327
        • Phone: (02) 4937‑4555
      • Muswellbrook Neighbourhood Centre:
        • Corner Bridge and Market Streets, Muswellbrook, NSW 2555
        • Phone: (02) 6542‑3555
      • Maryland Multipurpose Centre:
        • 207 Maryland Drive, Maryland, NSW 2287
        • Phone: (02) 4955‑8111
      • Samaritans Information Neighbourhood Centre:
        • 122-124 Vincent Street, Cessnock, NSW 2325
        • Phone: (02) 4993‑3400
      • Singleton Neighbourhood Centre:
        • 21 Mary Street, Singleton, NSW 2330
        • Phone: (02) 6571‑2499
      • Southlake Neighbourhood Centre:
        • 143 Dora Street, Morisset, NSW 2264
        • Phone: (02) 4973‑7000
      • Tomaree Neighbourhood Centre:
        • Town Centre Circuit, Salamander Bay, NSW 2317
        • Phone: (02) 4984‑6220
      • Woodrising Neighbourhood Centre:
        • 80 Hayden Brook Road, Woodrising, NSW 2284
        • Phone: (02) 4950‑5108 or (02) 4959‑4624

      Outlets:

      • Jesmond Neighbourhood Centre:
        • 44 Mordue Parade, Jesmond, NSW 2320
        • Phone: (02) 4979‑8555
      • Maitland Neighbourhood Centre:
        • Rutherford Community Centre
        • 13 Arthur Street, Rutherford, NSW 2320
        • Phone: (02) 4932‑0950
      • Port Stephens Family and Neighbourhood Centre:
        • 3 Jacaranda Avenue, Raymond Terrace, NSW 2324
        • Phone: (02) 4987‑1331
      • The Food War:
        • 6 Lawson Avenue, Beresfield, NSW 2322
        • Phone: (02) 4966‑2987
      • Wesley Mission Accommodation Services:
        • 16 Wood Street, Newcastle, NSW 2302
        • Phone: (02) 4915‑3683